Sir : At 8:22 pm on March 30, I transferred N103,000 from my Sterling Bank account (0075368754) to my FairMoney Microfinance Bank account. (7988739461)....CONTINUE READING
I contacted FairMoney’s customer service on Friday, March 31, only to be informed that the transaction did not deliver into my account, despite Sterling Bank’s claim that the transaction had been successful…..CONTINUE READING
I requested for my FairMoney Statement of Account covering the period March till date, to establish that the N103,000 transaction was unsuccessful.
I contacted Sterling Bank customer service on Wednesday, April 5, and was informed that Recall of Fund would be the most appropriate course of action since I had not received the money. After it was approved, I received a mail stating that the case would be resolved in 45 working days (from April 5 to May 23).
I had earlier sent a mail where I attached a copy of the transfer receipt from my Sterling Bank App (One Bank), the receipt issued to me in Sterling Bank (Matori branch) that the transaction was successful and my Statement of Account from FairMoney showing the transaction was not successful, as well as the mail showing the Recall of Fund which lasted on Tuesday, May 23 from Sterling Bank and nothing was done.
When I got in touch with someone who knows someone in the hierarchy of the bank, he told me that he had brought my complaint to the attention of the Managing Director, who had promised to handle the matter within a week. Nothing has been done till date.
But after I called Sterling Bank’s customer service and threatened to make the case public especially the social media, I started getting calls and emails every day from Sterling Bank, promising that the Recall of Funds would be carried out as soon as possible and that the case would be resolved.
Even now, I still get emails from Sterling Bank apologizing for taking so long to resolve my concern, yet without any solution.
The money I’m referring to is my heard-earned income, but Sterling Bank won’t let me spend it when I want to. I’ve endured far too much sorrow and suffering trying to get the bank to resolve the problem. Sterling Bank has wasted my time, resources, and money.
FairMoney has also been contacting me through emails to let me know that the transaction failed and that I should ask Sterling Bank to contact them via help@fairmoney.io so they can work things out. Sterling Bank received my letter, however they made no response.
I visited the FairMoney office on Wednesday, June 7, at Pade Odanye close, Off Adeniyi Jones, Ikeja to file a complaint again. The customer support representative again informed me that the situation was still the same.
The official showed me the multiple emails made to Monify asking if the transaction had been successful. As of June 2, the response from Monify was that “the transaction was not successful.”
I went back to the Sterling Bank branch in Matori to ask them to reverse my money since Fairmoney confirmed it to them only to be told again that the transaction was successful based on the email response he received, and that they are expecting another update from the head office.
This is most unfortunate. I am by this medium appealing to Sterling Bank to immediately reverse the transaction…..CONTINUE READING
