Nigeria’s major telecommunications companies, including MTN, Airtel, Glo, and 9mobile, will implement a harmonized set of shortcodes for all telecommunications services starting May 17, 2023....CONTINUE READING
The move, directed by the Nigerian Communications Commission (NCC), means all mobile network operators will now use the same code for the same service…..CONTINUE READING
This will make it easier for Nigerians to memorize single codes for various services across all mobile networks.
Why the new shortcodes is important
Before the harmonization, each telecom operator had its own unique code for checking balances, recharging, borrowing credit, etc.
This required subscribers with multiple lines to memorize different codes for the respective operators.
However, with the harmonized codes, all telcos will use the same code to carry out Credit recharges, balance checks, and other telcome services.
What happened to the old codes for each network
From May 17, 2023 all old codes used to recharge, subscribe for data, and check balance, among others, will cease functioning.
The NCC has asked telecom consumers to familiarize themselves with the new codes for various services.
Why the new shortcodes
The harmonization of shortcodes is part of the NCC’s regulatory modernization program, which is expected to improve the consumer quality of experience (QoE) by making life much easier for telecom consumers, as it is now easier for Nigerians to memorize single codes for various services across all mobile networks they may be using.
List of shortcodes to be used for all networks
Here are the new codes as approved by the NCC
300 is the code for Call Centre/Help Desk on all mobile networks
301 for voice Mail Deposit
302 for Voice Mail Retrieval
303 for Borrow Services
305 for STOP Service;
310 for Check Balance
3111 is for credit recharge.
312 is for Data Plan
321 is for Share services.
323 is for Data Plan Balance
996 is now for verification of subscriber identity module (SIM) registration or NIN-SIM linkage.
2442 is retained for Do-Not-Disturb (DND) unsolicited messaging complaint management.
3232 is also retained for porting services, otherwise called mobile number portability.
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The new network will battle it out for data subscribers with MTN, GLO, and other telecommunication companies.
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